Service Telephone Numbers：
TEL：(02)2365-8270
FAX：(02)8369-2386
The 1999 Citizen Hotline may also be used to inquire matters related to traffic violation adjudications.
E-mail: tao_web@mail.taipei.gov.tw
Service Hours:
Monday through Friday, 8:30~17:30
(Closed on Weekends and National Holidays)
| Service | Extension | Dedicated Line | Description |
| Phone Service Center | 9 | - | ● Questions related to traffic violation adjudications |
| Postal remittance check, convenience store, bank, or online voice transfer payment (including via Internet),towing | 212、214 | 2368-8350 | ●Inquiries regarding online resolution of cases and post office remittance procedures
●Inquiries regarding convenience store and bank payment
●Inquiries regarding credit card, ATM card, and voice transfer payment
●Towing-related services in this city |
| Installments | 215 | - | ●Paying fines and penalties via installments and other related services |
| Refunds | 313 | - | ●Duplicate payments or overpayment |
| Appeals | 316~330 | - | ●Disagreements over the facts of a violation
●Objections or appeals
●Inquiries regarding appeal results |
| Collection of Overdue Fines | 451、452、
454~456 | - | ● Collection of overdue fines |
| Adjudication |
431~434
| - | ●Adjudication orders |
| Cancellation of License Plate (Driver's License) | 216 | - | ● Consultation or withdrawal of license plate (driver's license) cancellation |
| Accident Determination | 818 | - | ● Determination of responsibility in road traffic accidents |
| Pedestrians, slow vehicles, road obstacles | 139，220 | 2369-2677 | ●Inquiries regarding pedestrians, slow vehicles, or road blocks (responsibility of permanent TCPD Traffic Division personnel at the TAO) |
| Payment of parking fees | 225 | - | Payment of parking fees(responsibility of permanent PMA personnel at the TAO) |
Site & Transport：
1.Address： 7-8F, No. 92, Sec. 4, Roosevelt Rd., Zhongzheng District, Taipei City 10091, Taiwan (R.O.C.)
【 The Office entrance is located on the northeast side of the Shuiyuan Market 】
2. Directions to the TAO: The TAO is located near MRT Gongguan Station. Visitors to the office are advised to take the MRT, buses, or other means of public transportation.
Guide for public transportation | Bus | 0-South,1,109,1501,1505,207,208,208(Shuttle),208(Straight),236,236(Shuttle),251,251(Shuttle) ,252,253,254,254(Shuttle),278,278(Shuttle),280,280(Straight),284,284(Straight),290,311,505,52 ,530,606,642,643,644,648,660,668,671,672,672(Shuttle),673,675,676,74,907 |
| Brown 11, Brown 12,Brown 22, Green 11, Blue 28 |
| 688, Jingmei – T.V.G.H Express |
| Intercity Bus |
| Fuho Dayou Bus | Taipei ←→Keelung(1550) |
| Yalan Bus | Taipei ←→Hsinchu (1728) |
| MRT | MRT station of Gongguan Station | Take Xindian-Tamsui Line to Gongguan Station (No.1 Exit) |
3.Parking information (refer to the TAO's location map for parking information)：
a. Gongguan Parking Lot (No.15, Lane 230, Sec. 3, Tingzhou Rd., Taipei City)
b. National Taiwan University Second Student Activity Center Parking Lot (No.85, Sec. 4, Roosevelt Rd., Taipei City)
c. Taipei Water Park Garden Parking Lot (No.1, Siyuan St., Taipei City)
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